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frequently asked questions

All questions

a Head lice are tiny parasites that live in the hair and on the scalp. These parasites survive by biting into the scalp and sucking the blood of their human host. Head lice multiply and spread rapidly, laying their eggs (nits) in the hair of the infected host. The condition does not go away untreated.
a Adult head lice are similar to a sesame seed in both size and appearance. Lice eggs, also known as “nits,” are yellowish or whitish in color and are found attached to the hair shaft. Adult lice are generally grey or brown though they can camouflage and assume the color of the host’s hair.
a Moving and tickling sensations in the hair and scalp can be the first signs of a head lice infestation. As head lice bite into the scalp to feed on blood, their saliva causes an allergic reaction leading to itchy welts on the scalp. If not treated the welts become open sores which can become susceptible to further infection. Individuals with head lice may also show signs of distress and irritability. While an itchy scalp is a common symptom of head lice, an individual may have head lice but not an itchy scalp or may have an itchy scalp with no head lice. A thorough screening is necessary to confirm the presence or absence of head lice.
a You may be able to see lice in your child’s hair if you look carefully. However, lice are very tiny and can camouflage into the hair. Check the hair section by section for the presence of nits which will be attached to individual strands of hair, usually at the base of the hair shaft near the scalp. If you believe your child has been exposed to lice and are uncertain of whether or not an infestation is in progress, we recommend an immediate head lice screening. Our professionals are trained to spot lice rapidly, even in a recent infestation. Early detection saves your child unnecessary distress and helps to prevent the infestation from spreading to other children.
a Nits are eggs laid by an adult head louse. These eggs develop and hatch within 7-10 days. It is important to note that even one nit left behind can invite a repeat infestation. For this reason it is important that every louse and nit is removed from the hair and scalp.
a Head lice are one species, though in recent years there has been a rising occurrence of super lice which are increasingly resistant to chemical treatments. Body lice and pubic lice (crabs) are separate species with distinct characteristics and not directly related to head lice.
a Super lice are a yet stronger variety of head lice. With the barrage of chemical lice treatments—both OTC and prescription—lice have evolved to be stronger and more resistant to chemical treatment, gaining them the name "super lice". However, with Lice Troopers, the same treatment that we employ for standard head lice is used in eliminating super lice. There is no need to increase chemical strength or exposure, our treatment, based on manual removal of the lice, removes all varieties of head lice naturally, regardless of their strength.
a No, head lice don’t carry diseases, but head lice infestations that go untreated produce open sores that can lead to infection.
a Head lice are a parasite and a pest, and while an infestation can easily turn into a nightmare, a standard case of head lice does not pose a serious threat. If the infestation is detected early, and treated promptly and effectively, there should be no fear of danger or further health concerns.
a Lice must have a host (a human's scalp) in order to survive. Thus lice can only live for about 24 to 48 hours if not in contact with a human host. That said, care should be taken in the home when an individual has lice or has recently been treated as there may still be live lice or nits in the home.
a The life cycle of a louse is about 30 days, however in that time the lice are laying numerous eggs—up to 200 eggs per louse—that will hatch and do the same. Thus an infestation, untreated, can last indefinitely.
a The exact source of head lice is unknown, but head lice were one of the ten plagues and have been found on the bodies of mummies, suggesting ancient origins. They are found worldwide.
a Head lice live exclusively on the scalp. Body lice live on the body and in clothing. They look quite similar to the naked eye, but where the lice are found will often help to determine if the condition is head lice or body lice.
a Head lice and nits can be found all throughout the hair, but they will often be seen closer to the scalp as this is their source of sustenance and they need the warmth of the scalp to hatch. Once they have made contact with the hair of a new host, they crawl the length of the hair to reach the surface of the scalp in order to lay their eggs. They also like the nape of the neck and behind the ears as this provides a warm location for the eggs to hatch as well.
a Head lice are parasites that feed on the blood of humans. Without access to human blood, they die within 24-48 hours.
a Head lice bite into the scalp in order to suck the blood of their host but, unlike a tick, they do not burrow into or beneath the skin.
a Head lice are insects that have 6 legs.
a No. Head lice don’t have wings or hind legs and thus are unable to fly or jump.
a Yes. Lice bite into the scalp to feed off the blood of their host.
a No. It is a myth that head lice infestations are brought on by poor hygiene. In fact, experience shows that head lice seem to prefer clean scalp and hair, and strong bodily odors may even repel head lice. In the end, all people are equally susceptible to a head lice infestation if they have had contact with someone carrying lice. Lice cannot be washed away so no amount of bathing or hair washing can protect an individual from head lice.
a If you believe your child has been exposed to head lice, or you have observed lice or nits in your child’s hair, do not delay in scheduling a screening. Once head lice have been confirmed, the next step is treatment. Head lice can be a vicious cycle and they do not go away on their own. Lice Troopers treats head lice in our salon or in the comfort of your home.
a If another child has had lice, it is wise to schedule a head lice screening for your child as well. This can provide peace of mind that your child is lice free or, if lice are discovered, treatment can be handled immediately.
a Yes. Nurses often have to screen several children at one time, so lice can be easy to misdiagnose. A screening by one of our lice removal experts can verify that your child does indeed have lice, saving you the cost of treatment in the case of a mistaken diagnosis.
a As soon as possible. Waiting only increases your child’s discomfort and increases the risk of spreading the lice to others. Make an appointment with Lice Troopers to have your child thoroughly examined for head lice. If lice are discovered, we can treat the condition immediately.
a Yes, you should definitely notify the school that your child has had head lice and that you believe other children in the school may have it as well. We can provide you with email notifications for alerting teachers or school administrators.
a A head lice infestation begins with contact with a single louse or nit. The life cycle of head lice involves the adult head lice laying their eggs (nits) in the hair of its human host. The eggs hatch and develop into more adult lice, which then feed on the blood of their host several times a day by biting into the scalp. The lice lay more eggs and the cycle repeats itself indefinitely. When lice bite into the scalp, they leave open sores that can lead to an infection. People who suffer from blood-related medical conditions are especially susceptible.
a No. Head lice continue to lay eggs, which hatch and grow into new adult head lice all over the scalp and hair of their host. This cycle will continue indefinitely if the lice are not properly treated and every louse and nit removed.
a Untreated, the head lice will continue to multiply on the head of their host, biting into the skin to suck the blood. The saliva that head lice release when they bite into the scalp causes an allergic reaction that produces itchy welts. As the infested individual repeatedly scratches these welts, they can become open sores susceptible to infection. The longer the head lice persists, the greater the chance of spreading it to family members and classmates. Save your child this pain and distress and protect against the spread of head lice by having head lice treated promptly.
a Not necessarily. While a head lice infestation will indeed cause an itchy scalp, there can be other causes of the itchiness such as dryness, heat, oil and dirt buildup, psoriasis, allergic reactions and other skin conditions. Children with itchy scalp should schedule a head lice screening in order to determine whether head lice are the cause of the itchiness.
a Anyone who has had contact with another individual who has head lice. For example, if one family member has head lice, the rest of the family should be screened immediately in order to halt the spread. Lice are highly contagious, passing easily among those in close contact. If other children in your child’s school have head lice, your child should be screened as well. Infestations must be treated urgently in order to prevent an epidemic as well as repeat infestations.
a All family members should immediately be screened for head lice. Only those that have head lice pay for treatment. If no head lice are found, only the screening fee is charged.
a No. In fact, when lice come into contact with water they protect themselves by clamping down on the hair more intensely. Frequent hair washing can neither prevent nor eliminate lice. The only way to prevent lice is to avoid head-to-head contact with those who have head lice, and to refrain from sharing personal belongings such as hats, hairbrushes and pillows. The only way to eliminate head lice is to manually comb out all lice and nits.
a Any parent who has had to confront head lice on their own child can attest to the nightmare it can become, with one failed attempt after another and parents going mad searching for nits. These efforts, while well-intentioned, only lead to frustration, crying children and a high chance of reoccurrence. To rid your child and household of the infestation quickly, efficiently, safely and permanently, a professional lice removal service is required. Our lice removal experts have a trained eye, as well as the endurance to continuously pick lice and eggs until the job is done.
a Home remedies, over-the-counter treatments and shampoos are messy, often toxic, and in the end, ineffective. Lice and nits must be manually removed—a job that most parents are not trained to do. Even one nit left behind can launch a new infestation. Our trained professionals know exactly what they are looking for—they go through the scalp and hair meticulously, combing out every single louse and nit. Your child is then guaranteed lice free.
a The only way to get rid of head lice is to manually remove them. Head lice are remarkably resilient and relentless and they stand up even to harsh chemicals. Thus, they must be combed out using a specially designed lice comb. Every single louse and nit must be removed.
a No, and it is actually a violation of health code for a salon to cut the hair of an individual who has a known case of head lice. Cutting your child’s hair at home is an option and it may make it easier to remove the lice, but it is not necessary.
a Yes. We pride ourselves on our all natural, organic and environmentally friendly treatments and methods. There is no need to expose your child to harsh chemicals—they’re ineffective anyway. The techniques we employ have been used for decades and are proven safe and effective.
a At Lice Troopers we know that home remedies, over-the-counter treatments and prescription shampoos are not only messy and potentially toxic, they just don’t work. Our method is all-natural and completely chemical free. It’s also guaranteed. No repeat treatments, no hassle, no wasted time or money.
a Lice Troopers is a sister company of the nationally recognized Lice Busters. We employ the same guaranteed effective, all-natural head lice removal treatment originally pioneered by Lice Busters.
a Lice Busters is a professional head lice removal treatment approach developed by CEO Dalya Harel. The Lice Busters method is all-natural and guaranteed effective with just one treatment.
a The chemicals in over the counter head lice treatments and prescription shampoos used to kill lice and nits are essentially pesticides. These potent pesticides usually have potentially dangerous side effects and health risks associated with their use. Our methods are all natural, safe and guaranteed. There is no need to expose your child to harsh chemicals in order to eliminate head lice once and for all.
a Our all-natural method relies on the only treatment that really works: manually combing through the hair, section by section, with a state-of-the-art lice comb. While we apply various products to your child's hair throughout the process, they are all natural and organic, and for the purpose of making the hair easier to work with, not for killing head lice.
a Yes. All lice and nits must be removed in order for a child to be declared "lice free". Our technicians patiently and meticulously comb through your child's hair to guarantee that every louse and nit have been removed.
a Only one! The Lice Troopers method is guaranteed effective after just one treatment.
a Lice Troopers provides treatment in our child-friendly clinics in Miami Beach & New York and we also offer house calls. Click here to see our service area.
a Our salon is located at: 1005 Kane Concourse, Suite 212 Bay Harbor Islands, FL 33154 & 306 Ave N Brooklyn, NY 11230
a Yes. See here for a listing of our service areas.
a Yes. For your convenience, we offer services in the following areas: Florida, New York, New Jersey, Pennsylvania, Connecticut and California. Call 800-403-5423 to begin treatment right away.
a This is completely up to you. While some families prefer treatment in our salon, others enjoy the comfort and convenience of being treated in their own home. The choice is yours.
a Our specially trained technicians can usually perform a thorough home treatment in under two hours.
a Typically an hour or less. Severe cases and long hair may take longer.
a Lice Troopers services Florida & the New York. See here for a complete listing of our service areas.
a Yes. Lice Troopers offers house calls.
a Yes. Our salon is located at: 1005 Kane Concourse, Suite 212 Bay Harbor Islands, FL 33154 & 306 Ave N Brooklyn, NY 11230
a Extreme cases—either severe lice infestations or hair longer than shoulder length—may be billed at a higher rate. This is case specific.
a Many insurance plans will reimburse out-of-pocket expenses for head lice removal treatment, but this will vary by plan and provider. Check with your provider for more information. If your insurance plan covers these out-of-pocket expenses, Lice Troopers can provide the forms you need in order to be reimbursed. Client is responsible for payment on the day of services rendered.
a Check with your health insurance provider to find out if out-of-pocket expenses for head lice removal are covered by your insurance plan.
a Yes. We accept Visa, MasterCard, American Express and Discover.
a Our Pricing Structure is quite simple. Please click here to review our pricing structure.
a All items, such as bedding, clothes, hats, and plush toys, must be washed in 130 degree water. Furniture, mattresses, rugs and other items require a thorough vacuuming. Brushes, combs and hair accessories should be thrown away. Other items that cannot be washed can be placed into an airtight plastic bag for 10-14 days.
a No re-treatment is necessary. However, we recommend a follow-up screening.
a It is not necessary to throw away your pillows. All pillowcases and pillows should be washed in 130 degree water and put in the dryer for at least 30 minutes.
a Yes, we recommend throwing out hairbrushes and other hair accessories such as hair ties.
a If your car has a cloth interior, vacuum seats and headrests thoroughly. Wipe leather seats with a damp cloth.
a Yes, carpets should be vacuumed thoroughly, but only one time is necessary.
a Plastic toys do not need to be washed or cleaned. We recommend putting dolls and plush toys in airtight plastic bags for 10-14 days to ensure that any nits that may have attached to them are dead.
a No. These sprays contain multiple toxic chemicals you don’t want in your home and are not effective in killing lice anyways.
a Clothing, bedding, towels, hats and clothing that have been worn recently and had contact with the hair.
a Lice Troopers can perform a thorough cleaning and vacuuming of your home to eliminate all traces of head lice in less than two hours.
a Head lice prevention begins by avoiding contact with people who have head lice. Since it is impossible to know who has head lice and who does not, it is recommended that individuals (especially children) not share personal belongings that come in contact with the head and hair of other children such as hairbrushes, headbands and hair clips, hats, clothing, coats, helmets, pillows, sleeping bags and other sports equipment. This, however, can be hard to teach and enforce, especially among very young children. Head lice passes easily among children and teens because they are so frequently in close, even head-to-head, contact. Tying back hair into ponytails or braids can help prevent the spread of head lice as can spraying children’s hair with a solution made of garlic and water—the smell helps to repel lice.
a No. Head lice infestations have no relation to personal cleanliness, if anything lice seem to pass more easily among those who have very clean hair. Lice are remarkably resilient creatures—once an individual has head lice, they cannot be washed away.
a No. Color treated hair is not more or less susceptible to a head lice infestation, nor will hair dyes kill head lice or eggs.
a No. It is a myth that head lice are more prevalent among unclean or cluttered environments. Anyone can get head lice regardless of the cleanliness of one’s home.
a Once you have been treated by Lice Troopers, we provide a set of follow-up instructions that help you to take the necessary steps to protect your child and your home from a repeat infestation. Kids should be especially careful of head-to-head contact as when taking pictures together ("selfies") and should avoid sharing brushes, towels, pillows, hats and sports equipment. These are the most common means by which lice spreads and new infestations get started. We also offer a preventative garlic spray that helps repel lice as it tricks them into thinking the hair is dirty. While this spray can help to prevent lice, it cannot kill lice once you have it. We also recommend notifying close friends if your child has had lice so that they can make an appointment to be screened for head lice as well.
a Prescription shampoos are formulated from harsh chemicals that are not guaranteed to kill or eliminate the lice—and exposing your child to these toxins isn’t worth it. Over time and with the use of pesticides, head lice have become resistant to these products. Though they contain strong chemicals, these chemicals are unable to penetrate the nits' eggshell. Once these eggs hatch, you have a new infestation. Choose a safer, more effective treatment that is actually guaranteed to work.
a Over-the-counter treatments are not only ineffective, they are unsafe. The only way to completely eliminate head lice is to manually comb out all lice and nits with a specially designed comb. Solutions, shampoos and other “remedies” won’t make them go away. In fact, about 60% of our clients come to us after using OTC treatments.
a Lice have evolved over the years to ensure their survival. To this end, they have developed immunity to the strong chemicals found in most lice shampoos.
a The only proven method of treating and eliminating lice is manual removal of both the lice and nits. Our combing and inspection method guarantees that every single louse and nit have been removed. This is the only way to eliminate lice and protect against a repeat infestation. The Lice Troopers all-natural solutions and lotions that are applied to the hair during treatment are not intended to kill the lice but to soften and detangle the hair before combing, and to release the glue that the nits secrete in order to adhere to the hair. This allows us to comb out the nits more effectively.
a The simple answer is, no. While many of these products are approved by the FDA, they contain harsh pesticides and other chemicals that we cannot recommend for use on your child’s head. These chemicals can be especially dangerous for young children and adults who suffer from illnesses, compromised immunity and other chronic health conditions, as well as pregnant mothers.
a No. While spraying your child’s head with a solution made of garlic can help prevent lice, this and other home remedies are not effective in eliminating lice once an infestation has occurred.
a No. Though you may find many internet claims to their effectiveness, head lice are notoriously hardy and are not eliminated with any type of food product. These treatments are not only ineffective, they’re messy and a waste of time.
a No! Though many will claim that doing so will suffocate and kill the lice, it is not only completely ineffective, it is a suffocation hazard for your child. Head lice must be manually removed.
a Everyone who has been treated by Lice Troopers—whether in our salon or at home—receives our Lice Free Guarantee. For this guarantee to be valid, all family members within the household must be checked and deemed lice free by a Lice Troopers technician during the initial treatment visit, and any family members found to have lice must be treated by a Lice Troopers technician. The guarantee is only valid if every member of the family/household has been checked and/or treated by Lice Troopers.
a Lice Troopers guarantees that you and your family will be 100% bug free after the initial treatment visit. If Lice Troopers terms and conditions have been followed, and a bug is found within 14 days of the initial treatment, we will treat that individual for free.
a The most common symptom of head lice is an itchy scalp as well as the sensation of movement or crawling on the scalp. However, an individual may have lice for several weeks before showing any symptoms. As an infestation progresses, the scalp becomes itchy and red welts may develop. These can lead to open sores if not treated.
a You may notice the telltale signs of head lice such as itchy scalp. Or you may be able to spot the lice and/or nits in your child’s hair.
a Not necessarily. Itchiness on the scalp may have many other causes such as dryness, heat and sweat, infrequent washing, buildup of dirt and debris, allergic reactions, psoriasis and other rashes and skin conditions. While itchy scalp is a symptom of a head lice infestation, it is not a definitive indicator. The individual’s hair and scalp must be screened for the presence of lice and/or nits.
a Not necessarily. Head lice cause itchiness of the scalp when they bite into the skin. Their saliva can cause a reaction in people who are allergic to it, and the bites can lead to red, itchy welts. In people who are not allergic, itching may not be experienced until the case becomes a severe infestation. However, if you have recently been exposed to head lice, they may be present in the hair, but have not yet made contact with the scalp. An individual may have head lice for several weeks before experiencing symptoms.
a Yes. Unlike illnesses such as the cold, flu or strep throat, head lice are not a bacteria or virus, they are not airborne, nor are they spread by casual contact such as shaking hands. Head lice lives on the hair and scalp and spread by head-to-head contact or the sharing of personal items that come in contact with the hair.
a Both adults and children can get head lice. However, head lice is more common in children and teens because of their increased tendency to share hair brushes and hats and the amount of time they spend in close contact at school, on sports teams, at summer camp or at sleepovers. Taking photographs in which hair and heads come into contact with each other (i.e. “selfies”) also commonly spreads head lice among children and teens.
a No, head lice are parasites that feed specifically on the blood of humans. You do not need to be concerned about passing head lice to pets or catching it from them.
a While not impossible, it is highly unlikely. When exposed to water, head lice clamp down securely on the hair strand so as to survive contact. It is for this reason that hair washing does not eradicate lice. Chlorine, seawater and shampoo are no match for this parasite. Head lice can, however, be passed by towels, hairbrushes and other personal items that have had contact with the hair of an individual who has lice.
a Head lice spread through contact with the head or hair of a person that has lice. Lice are passed by head-to-head contact or by sharing personal belongings with a person who has head lice such as hats, hairbrushes, pillows, clothing and even plush toys. Head lice do not jump or fly from host to host, they are only passed via direct contact with the head.
a Head lice are passed through head-to-head contact with an individual who has head lice or by sharing personal belongings such as hairbrushes, pillows, hats and anything else that touches the hair or scalp. Head lice are highly contagious and thus pass rapidly among children in close contact such as in schools, daycare centers, summer camps and on sports teams. Anyone can get head lice and anyone can pass it—the condition has no relation to the cleanliness of the home or personal hygiene.
a Head lice thrive in all environments. It is a myth that head lice are spread in unclean conditions or among people who exercise poor personal hygiene. In fact, lice tend to prefer clean hair over dirty. Lice are passed by direct contact with the hair of an individual who has head lice, or by sharing personal belongings that have been in recent contact with the hair and scalp of an infected individual.
a Getting head lice has no relation to how clean your child is or how often you wash his or her hair. Head lice are passed by head-to-head contact or by sharing personal belongings that have come in contact with the hair with someone who has lice.
a Yes. Head lice pass by head-to-head contact and by contact with the pillowcases and sheets of someone who has head lice.
a Yes. This is actually one of the primary ways in which lice is passed. Any objects that have come into contact with the hair and scalp, and are then shared with another person, can spread head lice.
a It depends on what type of contact you have had with this person. Have you shared a hairbrush, towel, pillowcase or hat? Has there been head-to-head contact, such as when hugging or taking photos (selfies)? If a close friend develops a case of head lice, it is wise to schedule a screening to rule out the possibility of lice. The sooner you catch it, the easier it is to treat and eliminate.
a While the probability is higher, it is not guaranteed. Lice are spread through the sharing of personal belongings that have come into contact with the hair, and by head-to-head contact. In the home lice can also live on sofa cushions, pillows, bedding and on cloth-upholstered car seats and headrests for up to 48 hours.
a Head lice can be seen throughout the hair, with nits often attached to individual strands of hair and near the scalp. When screening for head lice, our professionals examine the hair, section by section before diagnosing.
a The best light to use when checking for head lice is sunlight or bright fluorescent lighting.
a Head lice nits (eggs) and dandruff may be similar in appearance (both small and white or yellowish in color), but the important difference is the way in which lice and nits adhere to the hair. Dandruff and flakes caused by dry scalp fall away when brushed, whereas nits are attached to strands of hair and do not brush away.
a You can find out by extracting the particle and placing on a white paper towel. If the particle shows up against the paper towel, it is most likely an egg.
a The best way to check for lice is manual examination by a trained professional. It is easy to mistake head lice and nits for flaky scalp or other debris—the eyes of our lice removal technicians are trained specifically to spot lice and nits as they examine the hair section by section. Scheduling a screening gives you peace of mind, knowing definitively whether or not you have head lice.
a No. Your privacy is our priority and all services performed in our clinic or in your home are completely confidential. No one will know your child has had head lice unless you choose to inform them.
a We provide notification emails that you may use to inform your child’s teacher or school administrators that your child has been treated for head lice, but Lice Troopers does not notify the school.
a No. Just like in our salon, our staff is professional and respectful of your privacy. Our vehicles are unmarked and services within the home or another location are performed quickly and with the utmost discretion.
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